Loomi Chat — One Inbox. Every Channel.
Use cases

Customer support on WhatsApp

Support teams use Loomi to answer customers on the channel they wrote from, track each problem as a ticket until it is closed, and let an AI agent handle the questions that repeat. Managers see response and resolution times per agent and per channel, which phones and separate apps cannot provide.

"Did anyone answer her?" shouldn't be a question your team asks.

Three workflows

1

Agent first, then handover

The agent takes the first reply; a person takes over with the context attached.

2

Chat to ticket to resolution

In the same thread, with an owner and a status.

3

Shift handover

The evening shift picks up with no repeated questions.

Questions

Does it replace a helpdesk?

For messaging channels, yes. Email-first helpdesks do more for email.

Can customers rate the support?

[NEED: answer from the Loomi team.]

Are there SLAs?

[NEED: answer from the Loomi team.]

Can it handle voice notes?

[NEED: answer from the Loomi team.]

Related
TicketingReportingAI agent
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See who answered, on which channel, and how fast.

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