Which channels does Loomi connect?

WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram and a web chat widget. All five in one inbox, one thread per customer.

Can more than one person work the same WhatsApp number?

Yes. That's the point. Every conversation is assigned to one person; everyone can see it; only the owner is accountable for it.

Will the AI say something wrong to a customer?

It answers from your own pages and documents, and hands over the moment a question falls outside them. You see every AI reply in the thread and can correct the source.

$250 per month includes five seats and 5,000 AI credits. Each additional seat is $50 per month. Add 10,000 credits with a $100 top-up pack. Visit the pricing page to estimate your AI credit usage.

Channels

Instagram DMs for business teams

Loomi brings Instagram DMs, story replies and mentions into a shared team inbox, next to WhatsApp and your other channels. Several people can answer one Instagram account, every DM gets an owner, and an AI agent replies to the questions that arrive all day, such as price, size and availability, from your real catalogue.

"Price?" "Size?" "Still available?" Answered, every time, without you.

Capabilities

What can you do with Instagram DMs in Loomi?

You're running a business, not a call center.

✓Answer DMs, story replies and story mentions from one inbox

✓Give several team members access without sharing the account password

✓Let the agent answer catalogue questions with live Shopify stock

✓Move a customer to WhatsApp for the order without losing the history

✓See response time on Instagram next to every other channel

What does Instagram allow, and what doesn't it?

Rule

What it means

The customer must message first

You can't open a DM conversation through the API

24-hour reply window

You can reply freely for 24 hours after the customer's last message

Human agent tag, 7 days

A person, not an automation, can reply for up to 7 days

Professional account required

The account must be a business or creator account linked to a Facebook Page

Request folder

Messages from non-followers can land in requests; each will show as a normal chat in Loomi.

Workflows

Story reply to checkout

Story reply → agent answers price and size → checkout link or WhatsApp handover.

Price and size?

Story reply

A customer asks about an item

Loomi agent

Price & available sizes

Agent answers

Price and size in the chat

Checkout link

WhatsApp handover

Checkout or handover

A link or WhatsApp next step

Comment to DM

A comment asking for the price → a DM reply.

Price?

Price comment

A customer comments on a post

Direct message

Here's the price.

DM reply

The price arrives in a direct message

Questions

Will Instagram restrict my account for using a tool?

Loomi uses Meta's official messaging API.

Can I still reply from the Instagram app?

Yes. Replies from the app and from Loomi land in the same thread.

Does it read DMs sent before I connected?

No. Loomi only receives messages from the moment the account is connected. Older Instagram DMs and Messenger threads stay where they are; they're not imported, and the AI never sees them.

Does it handle voice notes and images?

Yes, both arrive in the thread as they were sent. Images, PDFs and location pins open inline; voice notes play in the inbox and are transcribed into text underneath, so the AI can read them, the owner can skim them, and the thread is searchable.

Can it reply in Arabic?

Yes. The agent replies in the language the customer writes in, including Arabic.

Works with your other channels

WhatsApp Messenger Telegram Web chat Inbox

See who answered, on which channel, and how fast.

Chat with Loomi Contact sales