Which channels does Loomi connect?

WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram and a web chat widget. All five in one inbox, one thread per customer.

Can more than one person work the same WhatsApp number?

Yes. That's the point. Every conversation is assigned to one person; everyone can see it; only the owner is accountable for it.

Will the AI say something wrong to a customer?

It answers from your own pages and documents, and hands over the moment a question falls outside them. You see every AI reply in the thread and can correct the source.

$250 per month includes five seats and 5,000 AI credits. Each additional seat is $50 per month. Add 10,000 credits with a $100 top-up pack. Visit the pricing page to estimate your AI credit usage.

Channels

WhatsApp for business teams, on the official API

Loomi connects your business number to the official WhatsApp Business Platform, so your whole team answers from one number in one inbox. Every conversation has an owner, an AI agent handles routine questions, and templates, broadcasts and the 24-hour window are managed for you. WhatsApp sits in the same inbox as your other four channels.

One number. The whole team. No shared phone.

Capabilities

What can you do on WhatsApp with Loomi?

✓Answer from one number with many agents, each on their own login

✓Assign, note and hand over conversations

✓Let the AI agent reply at any hour and hand over when needed

✓Create, submit and track message templates

✓Send broadcasts to opted-in contacts

✓Catch click-to-WhatsApp ad conversations as they arrive

✓Turn a chat into a ticket or a booking

What are WhatsApp's rules, and how does Loomi handle them?

Rule

What it means

What Loomi does

24-hour service window

You can reply free-form for 24 hours after the customer's last message

Shows time left on every thread

Templates outside the window

After 24 hours you can only send a pre-approved template

Offers the right template when a window closes

Per-message pricing

Meta charges per template message by category and country

Shows the category before you send

Opt-in

You need consent before messaging someone first

Stores opt-in status per contact

Workflows

Ad click to booked viewing

Ad click → agent qualification → assigned rep → booked viewing.

Message now

Ad click

A customer starts the chat

Loomi agent

What are you looking for?

A viewing

Agent qualification

The lead shares what they need

Conversation assigned

Assigned rep

A person takes over

Viewing

Booked viewing

The appointment is set

Order update to free reply

Order confirmation template → customer question → a free reply inside the window.

Order confirmed

Confirmation template

The order update is sent

Customer

Any update on my order?

Customer question

The customer replies

Inside the window

Here's your update.

Free reply

Answer inside the window

Every unanswered chat is ad money burned.

Questions

Can I keep my existing number?

Yes. If it's already on the WhatsApp Business API with another provider, it moves to Loomi in a day and your chats keep flowing.

Do I need a green tick?

No. The badge is optional. See the green tick answers in the WhatsApp section.

What gets a number banned?

Messaging people who never opted in, high block and report rates, prohibited goods, and unofficial tools. Loomi runs on the official API.

How much does it cost?

Meta charges per template message; replies inside the 24-hour window are free. Loomi's own plans are on the pricing page.

Works with your other channels

Instagram Messenger Telegram Web chat Inbox

See who answered, on which channel, and how fast.

Chat with Loomi Contact sales