Loomi Chat — One Inbox. Every Channel.
Product

Five channels, one inbox, an owner on every thread

Loomi's inbox collects WhatsApp, Instagram DM, Facebook Messenger, Telegram and web chat into one queue your whole team works from. Every conversation is assigned to a named person, so nothing sits unowned. Managers see who replied, what was said and how long the customer waited, across every channel at once.

Stop switching phones. Start closing.

Before and after Loomi

Before

Messages split across personal phones and five apps

After

One queue, every channel

Before

"Did anyone answer her?"

After

Every thread shows its owner and status

Before

A wrong price quoted, no trace of who said it

After

Full history per conversation, per agent

Before

An employee leaves, the chats leave too

After

Reassign in one click

Questions

Can several people use one WhatsApp number?

Yes. The whole team answers from one number, each person on their own login, with every conversation assigned to an owner.

Can the customer tell which agent is replying?

No. The agent's name is shown on the chat inside Loomi Chat for your team, but the customer does not see it.

Can I limit what each agent sees?

Yes.

Does it work on mobile?

Yes.

Can I keep using the WhatsApp Business app on the same number?

Yes, if that's your business preference. You can choose whether to keep using the WhatsApp Business app on the same number.

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See who answered, on which channel, and how fast.

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