Nobody owns it.
Five people can see the chat. Everyone assumes someone answered. Nobody did.
→ Every conversation is assigned the second it lands. If it's unassigned, it's red, and the whole team sees it.
The customer messaged. Nobody answered. They bought from someone who did.
Every WhatsApp, Instagram, Messenger, Telegram and web chat lands in one inbox with a name on it. You see who's answering, how fast, and which leads are still open, before they buy from whoever replied first.
AllUnowned · 0
Rana H.
LiveInstagram · owner: Karim · 23:42
Reply… Assign · Ticket · Book
A lead answered in five minutes is 21× more likely to qualify than one answered in thirty. Loomi's AI replies in seconds on all five channels and hands to your team the moment it matters.
Built for growing customer support teams, with AI-powered responses and human handoff.
One conversation, even when your customer switches channels.
Every minute a lead waits, it's worth less.
21×
the odds of qualifying a lead when it's answered in 5 minutes instead of 30
10×
how far the odds of reaching a lead fall inside the first hour
Your ads charge you whether you reply or not.
The lead didn't die because nobody cared. It died because nobody knew it was theirs.
Nobody sees it.
The 11pm Instagram DM. The Telegram account one person checks on Fridays. The web chat that pings a mailbox nobody opens.
→ Five channels, one queue, one list of what's still open. Sorted by how long the customer has been waiting.
Nobody measures it.
You find out a lead died when the customer posts a photo of the competitor's product.
→ First-reply time per person, per channel, per day. In the thread and on the dashboard, not in a spreadsheet someone builds on Sunday.
Seen at 11:42pm. Bought elsewhere at 11:51.
WhatsApp, Instagram, Messenger, Telegram, web chat. One thread per customer.
A customer asks about a product on Instagram at lunch, sends her number, and follows up on WhatsApp at 9pm. The same person on your team sees both messages in one thread, with the product she asked about already in it. She never repeats herself. You never ask "which one was that?"
Your customer doesn't think in channels. Neither should your inbox.
An AI that knows when to shut up.
Most chat bots fail one of two ways: they answer confidently and wrong, or they answer everything and never let a human in. Loomi's agent is built to fail neither way.
It answers what it knows.
Opening hours, delivery areas, prices, stock, booking slots, the questions your team answers forty times a day. It reads from your own pages and documents, kept up to date automatically.
It hands over when it doesn't.
The moment a question falls outside what it can answer, or the customer asks for a person, the conversation goes to a named human with the full thread attached. No "let me connect you" loop.
Your AI, in plain sight.
Your dashboard keeps AI activity visible, and every reply stays in its conversation for your team to review.
Tried a bot before? So did your customers. That's why this one hands over.
Every chat becomes a contact. Every close becomes a deal.
A new WhatsApp number becomes a HubSpot contact on the first message. The conversation is logged on the timeline. When your rep marks it won, the deal moves, and the reporting you already run in HubSpot picks it up. No CSV exports and no "I'll update the CRM later".
One plan. Room to grow.
$250 per month includes five seats and 5,000 AI credits. Add seats for $50 each per month, and top up 10,000 credits for $100 when you need more.
See pricing and calculate credits →Which channels does Loomi connect?
WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram and a web chat widget. All five in one inbox, one thread per customer.
Can more than one person work the same WhatsApp number?
Yes. That's the point. Every conversation is assigned to one person; everyone can see it; only the owner is accountable for it.
Will the AI say something wrong to a customer?
It answers from your own pages and documents, and hands over the moment a question falls outside them. You see every AI reply in the thread and can correct the source.
What does it cost?
$250 per month includes five seats and 5,000 AI credits. Each additional seat is $50 per month. Add 10,000 credits with a $100 top-up pack. See pricing and estimate your AI credit usage.
Which of your chats went unanswered today?
Chat with the Loomi Agent to try Loomi, or contact our sales team to discuss your business.