Loomi Chat — One Inbox. Every Channel.
Channels

Five messaging channels, one team inbox

Loomi connects WhatsApp, Instagram DM, Facebook Messenger, Telegram and web chat to one shared inbox. Each channel has its own rules on who can message first, how long you have to reply and what you can send. Loomi applies those rules for you, so your team answers every customer the same way wherever they wrote from.

Your customers don't pick a channel to suit your team. They pick the app that's open.

One number. The whole team. No shared phone.

Official WhatsApp Business Platform. One number, the whole team.

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"Price?" "Size?" "Still available?" Answered, every time.

DMs, story replies and mentions in the same queue.

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The channel you check last. For some customers, the only one.

Your Facebook Page's conversations, with an owner each.

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The channel your competitors forgot.

No reply window, no per-message fees.

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A visitor on WhatsApp is a contact.

A chat button on your site that lands in the same inbox.

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How do the five channels differ?

Channel
Who can message first
Reply window
Templates needed
Verification
WhatsApp
Customer, or business with an approved template
24 hours free-form, then templates
Yes, outside the window
Business verification for higher limits
Instagram DM
Customer only
24 hours, up to 7 days with the human agent tag
No
Professional account linked to a Facebook Page
Messenger
Customer only
24 hours, up to 7 days with the human agent tag
No
Facebook Page
Telegram
Customer starts the chat
No reply window
No
None
Web chat
Visitor
While the visitor is on the site
No
None

Questions

Do I have to connect all five?

No. Connect the ones your customers use; add the rest later.

Does the AI agent work on every channel?

Yes. One agent, one set of rules, every channel.

Which channel should I start with?

The one your customers already write on. For most teams in the Gulf and Levant that is WhatsApp, then Instagram.

Loomi Chat emblem

See who answered, on which channel, and how fast.

Chat with LoomiContact sales