Loomi Chat — One Inbox. Every Channel.
Product

Turn conversations into tickets without leaving the thread

Loomi turns any customer conversation into a ticket with an owner, a status and a due date, without moving the customer to email or a form. The customer keeps chatting on WhatsApp or Instagram. Your team tracks the problem until it is closed, and nothing depends on someone remembering to follow up.

"I'll get back to you" is where customers get lost.

Before and after Loomi

Before

Problems tracked in someone's head

After

Every open issue has an owner and a status

Before

The customer repeats the story to each new person

After

The ticket carries the full conversation

Before

Nobody knows how many issues are open

After

One list, sorted by age

Questions

Do I need a separate helpdesk?

Not for messaging. Tickets live in the same inbox as the conversation they came from.

Can tickets span channels?

Yes. A ticket belongs to the customer, not the channel. If someone opens it on Instagram and follows up on WhatsApp, both messages sit on the same ticket, with the same owner and the same due time. Nothing is duplicated or reopened.

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See who answered, on which channel, and how fast.

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