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Facebook Messenger for business teams

Loomi brings the Messenger conversations from your Facebook Page into the same inbox as WhatsApp, Instagram, Telegram and web chat. Your team answers from one queue, every conversation has an owner, and the AI agent covers routine questions. Messenger follows Meta's 24-hour reply window, the same rule as Instagram.

It's the channel you check last. For some customers, it's the only one they use.

Messenger's rules

Rule
What it means
Customer messages first
A Page can't open a conversation through the API
24-hour window
Free-form replies for 24 hours after the customer's last message
Human agent tag, up to 7 days
A person can reply beyond the window
A Facebook Page is required
Messenger connects through the Page, not a personal profile

Workflow

1

Ad to assigned rep

Facebook ad or Page visit → Messenger question → agent reply → assigned rep.

Questions

Does it cover several Pages?

[NEED: answer from the Loomi team.]

Is Messenger still worth supporting?

Volume is falling in most markets, but older customers and Facebook ad traffic still arrive there, and an unanswered message costs the same on any channel.

Works with your other channels
WhatsAppInstagramTelegramWeb chatInbox
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See who answered, on which channel, and how fast.

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