Loomi Chat — One Inbox. Every Channel.
Channels

Telegram for business teams

Loomi connects Telegram to the same team inbox as WhatsApp, Instagram, Messenger and web chat. Customers message your business on Telegram, your team answers from one queue with an owner on every chat, and the AI agent handles routine questions. Telegram has no 24-hour reply window and no per-message fees.

The channel your competitors forgot is the one your customer is waiting on.

Capabilities

What you can do

✓Team replies and assignment
✓The AI agent on every chat
✓Tickets and bookings from a Telegram thread

Telegram's rules

Rule
What it means
The customer starts the chat
A business can't message a Telegram user who hasn't contacted it first
No reply window
You can reply at any time after that
No per-message fee
Telegram doesn't charge businesses per message
Rate limits
Bulk sending is throttled by Telegram
Works with your other channels
WhatsAppInstagramMessengerWeb chatInbox
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See who answered, on which channel, and how fast.

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