Can I export the data?
Yes. Contacts, conversations, tickets and bookings export as CSV from the dashboard, any time, no request to support.
Before and after Loomi
Before
"I think we reply fast"
After
Median first response time, by hour
Before
No idea what went unanswered
After
A list, with names
Before
Staffing by feel
After
Staffing by volume per hour and channel
Questions
Can I see reports per agent?
Yes. Response time, volume and resolution per agent, per channel and per hour.
Does it show revenue or only conversations?
Conversations, tickets and bookings. Revenue stays in your CRM. Loomi reports who answered, how fast, and what's still open, per person and per channel.
Does it report on the AI agent separately?
Yes. You see how many conversations the agent handled end to end, how many it handed over and why, and how fast it replied, separately from your team's numbers. Every AI reply is tagged in the thread, so you can read exactly what it said.
