Loomi Chat — One Inbox. Every Channel.
Use cases

Sales on WhatsApp

Sales teams use Loomi to answer every lead in seconds, qualify it, and pass it to the right rep with its history attached. Leads from click-to-WhatsApp ads, Instagram DMs and the website land in one queue. Each one has an owner, a status and a record in the CRM, so none are lost between the ad and the first call.

You paid for the click. Who answered the chat?

Three workflows

1

Ad to rep

Ad click → agent qualification → assigned rep.

2

Follow-up sequences

Inside the 24-hour window, and by template after it.

3

Deal stage to WhatsApp

A deal stage change in HubSpot → a WhatsApp update.

The fastest reply usually wins the sale. Ask the customers you lost.

Questions

Can reps use their own numbers?

They can, but then the lead belongs to the phone. One business number with individual logins is the point.

How are leads distributed?

[NEED: answer from the Loomi team.]

Does it track which ad a lead came from?

[NEED: answer from the Loomi team.]

Can I see each rep's response time?

Yes, per rep, per channel and per hour.

Is cold outreach on WhatsApp allowed?

No, not without opt-in, and it is how numbers get restricted.

Related
Real estateReporting
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See who answered, on which channel, and how fast.

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