Loomi Chat — One Inbox. Every Channel.
Use cases

Ecommerce on WhatsApp and Instagram

Online stores use Loomi to answer product questions from live Shopify stock, confirm orders, send shipping updates and recover abandoned carts on WhatsApp and Instagram. The AI agent covers the evening rush when most enquiries arrive, and the team handles what needs a person.

If you stop replying, sales stop. If you keep replying, you do nothing else. There's a third option.

Questions

Does it confirm cash-on-delivery orders?

[NEED: answer from the Loomi team.]

Can customers order in the chat?

[NEED: answer from the Loomi team.]

Does it work without Shopify?

Yes. WooCommerce stores connect the same way, and the inbox, agent and tickets work without any store connected.

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