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WhatsApp for clinics

Clinics use Loomi to book and confirm appointments, send reminders, recover no-shows and answer questions about hours, location and prices, on WhatsApp and Instagram. Clinical questions and patient records stay out of the chat. The agent hands anything medical to staff, and it tells the patient what should not be sent over a messaging app.

A reminder costs cents. An empty chair costs the appointment.

The honest answer

What may not be sent

Loomi is a communication tool and is not a medical records system.

Questions

Can patients book without calling?

Yes, inside the chat, with a reminder before the appointment.

Do reminders cost money?

A reminder outside the 24-hour window is a utility template and Meta charges for it.

Can the agent give medical advice?

No, and it is configured not to.

Does it handle several doctors and branches?

[NEED: answer from the Loomi team.]

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