The customer who messaged you at 11pm bought from someone else at 11:20.

Loomi answers WhatsApp and Instagram messages using your approved prices, services, and stock information — and hands off to you when it matters.

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Lara Mansour

Instagram DM

Tue 23:04

Hi! Do you have the beige linen dress in M? And how much is it?

Unanswered · 23:04

Hello??

Unanswered · 23:19

— with Loomi —

Yes — the beige linen wrap dress is in stock in M, $85. Want me to hold one for you until tomorrow?

Answered by Loomi · 23:04·Sources (2): catalog, price list

Meta Business Partner

HubSpot Technology Partner

Sound familiar?

You didn't open a business to answer "how much?" forty times a day.

Every one of these is a real thing owners told us. Every one of them is a customer who already wanted to buy.

Unanswered · 3h 12m

"I answer DMs from my personal phone. At dinner. In bed. On holiday."

Your number is the business. Which means you never clock off — and when you do, the messages pile up.

Duplicate reply · 2 staff, 1 number

"Two of us share one WhatsApp. Nobody knows who replied to what."

One customer gets two different prices. Another gets nothing. Both blame you.

Same question · 41 times today

"How much? Do you have it in stock? What time do you close?"

The questions never change. You type the answers by hand anyway, one thumb at a time.

No follow-up · 6 days

"She said 'ok I'll book Saturday'. Then nothing. I forgot to chase her."

Warm leads go cold in a scroll. There's no list, no reminder, no one whose job it is.

The 11pm message

An AI that answers from your prices, your stock, your rules — and shows its sources.

Upload your price list, paste your FAQs, connect your Shopify or WooCommerce store. Loomi answers in the customer's language, cites where the answer came from, and tags the contact — Hot lead, Price shopper, Needs human — as it talks.

Instant first reply, 24/7

Grounded in approved business information, with sources shown

One click hands the chat to you, full history intact

Omar Fares · WhatsApp

AI agent on

Is the derma facial still 3,500,000 or did the price change?

Still 3,500,000 LBP, or $40 cash. Next free slot is Thursday 4pm — want it?

Sources (2): price-list-sept.pdf · bookings

Hot leadBooking intentPrice shopper

Inbox · all channelsAssigned to

Sara Khalil

Can I move my appointment to 6?

Rima

Karim Haddad

Replied to your story

Dana Frem

Voice note · transcribed

Jad

Two staff, one number

One inbox for WhatsApp, Instagram, Telegram, Messenger and your site — with a name on every chat.

Every message lands in one place. Assign it, tag it, leave a note only your team sees. Voice notes arrive as text. Connect more than one WhatsApp number. Nobody replies twice; nothing gets missed.

"Ok I'll book Saturday" — then silence

Bookings, reminders and follow-ups that happen without you remembering.

Loomi books the slot inside the chat, sends the confirmation and the reminder on WhatsApp, and chases the ones who went quiet. Your CRM fills itself in as people talk.

Saturday · Salon calendar

10:00 · Ali Khoury

Beard trim · reminded 09:00

Confirmed

11:30 · Lara Mansour

Colour · booked by AI in chat

Confirmed

Rima Saab

Said "I'll book" 6 days ago

Follow-up sent

Simple pricing for every team

Pay for your team. Get every feature.

It’s $50 per user each month, starting with five users. Your plan includes the shared inbox, AI agent, bookings, broadcasts, and CRM.

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Choose your team size

How many people need access?

users

5 users100 users

Every user gets access to the shared inbox, CRM, AI agent, bookings, and broadcasts.

Monthly total

$250/ month

Five-user minimum. Your total updates with your team size.

Team members5

Price per user$50/month

Your monthly plan$250

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